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Holiday Rental Code of Conduct - Complaint
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The HRIA supports the Holiday Rental Code of Conduct. 

If you would like to lodge a complaint about a holiday rental property (as a guest or neighbour), please complete the form below.

The HRIA has the following administration process:

1. We will provide a copy of the Complaint to the Property Manager and request their written response within 14 days of our communication to them.

2. We will advise you as soon as possible if we require additional information from you.

3. Once investigations have been completed, and when we are satisfied there has been a breach of the Code, we will take such action as we consider appropriate against the Property Manager or Owner under sections 1.1 and 1.2 of the Code.

4. We will notify you of any such actions taken.

5. This process and any action taken is not a determination of or a substitute for any rights or obligations which you or the Property Manager or Owner may have legally agreed to arising out of the circumstances or Complaint or otherwise.

If your grievance is non regulatory in nature please make direct contact with the industry stakeholder. For example, if you wish to raise concerns over booking portal fee structures please make direct contact with the booking portal to resolve.

 

The HRIA continues to support and work with our stakeholders in an advocacy role across the short term holiday rental industry in Australia. Please keep us informed (in writing) if your concerns go unanswered or remain unresolved.















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